Important Notice

Products delivery has been greatly affected since the start of this pandemic lockdown across the UK and the world at large, due to COVID-19. We are doing our very best to ensure your orders are sent to you on time.

We have only a few people on staff, working tirelessly to make sure your orders are sent, and delivered to your doorstep. We ask that you please bear with us, and also understand our situation. That said, you’re always free to contact us about the order you placed on our website, and we’ll do our best to track it and give you the information you need.

Be sure to keep an eye on your emails as well, in case we send you order and tracking information (check your spam/junk folders as well). Thanks for your continuous support and understanding.

Stay safe!

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Commercial Office

CKR HOUSE 70 EAST HILL DARTFORD KENT DA1 1RZ UNITED KINGDOM

Tel/Fax:+44(0)2086812437

Dalgety Herbal Teas

Blended exotic teas with strong flavours.

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Please be advised: due to COVID-19, there may be some delays with product fulfillment and delivery. Thanks for understanding!

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You can give our herbal teas a try by ordering a FREE taster sample.